Returns Policy

  • ​​​​​​We only accept returns if the item is faulty or not as described as per consumer law.
  • You’ll need to email us about your return before sending it back to us, outlining the reason(s) you need to return it. We’ll respond and issue a reference number.
  • Return shipping is at your cost, and tracking must be provided. The reference number we issued for your return should be quoted on the return.
  • Refunds are issued within 5 working days once the returned item has been received and assessed as faulty or not as described as per consumer law.


  • All items come with a manufacturer’s warranty and any item outside the 7-day returns period must make a claim on the manufacturer’s warranty. This is usually 1 year unless specified otherwise.
  • Please keep your receipt, original packaging, and any manuals or paperwork that was included in case you need them for returns or warranty claims.