Security Policy

At We Are Lux, your privacy and data security are our top priority. We take all reasonable and industry-standard precautions to protect any personal information we hold about you. Whether you're browsing our site, making a purchase, or signing up for our newsletter, you can shop with confidence knowing your information is handled with the utmost care and responsibility.

Personal information may be stored both electronically within our secure computer systems and in hard-copy format when necessary. To safeguard your data, our digital infrastructure is protected using a multi-layered security approach. This includes robust firewalls, 2048-bit v3 SSL encryption, password-protected access, updated anti-virus software, and advanced email filters to detect and block potential threats. These systems work together to ensure that your information is never compromised.

We want to reassure you that we do not store your credit card details on our servers. All payment transactions are securely processed through a trusted banking gateway. When you enter your credit card information during checkout, it is securely transmitted to our financial institution for authorization and processing. This means your payment details are not saved on our website, reducing the risk of fraud or misuse.

Our commitment to privacy extends beyond technology. We regularly review and update our security practices in line with Australian privacy laws and global best practices. Whether you're shopping from Sydney, Melbourne, Brisbane or anywhere else in Australia, We Are Lux ensures your online experience is safe, secure, and private.

If you have any questions about how your data is managed or wish to access your personal information, please contact our friendly support team. We’re here to help.