Ongrok Child Resistant 500ml/45g Borosilicate Glass Storage Jars - x2 Per Pack

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Discreet packing and secure customer data
See FAQ below for Return & Refund Policy

WHAT AM I?

A dual pack of frosted glass airtight storage jars. Each has a capacity of 500ml (fluid) or 45g (herbal material) along with a child resistant lid. Almost 100% borosilicate glass has been used (not the lid) and not just any old glass but UV-resistant frosted glass. Ongrok was first introduced to me via one of my helpful staff members, she was particularly excited when I arrived one morning, and we then spent the day ogling their catalogue. Designed in North America (AKA Canada) with what I would describe as a modern minimalistic flair. 

As for the name? Comes from the word “Grok”, a term used in Robert Heinlein’s novel – Stranger in a Strange Land. Definition? To understand something deeply, intuitively or by empathy. Which is exactly the philosophy Ongrok stands by!

WHY AM I SPECIAL?

The super strong frosted glass will block almost all visible light from entering. This is quite an important feature that elevates these jars above similar glass options on the market. Herbal medicine is heavily impacted (potency/aroma) by light as well as air. 

Each jar is airtight, and a child-resistant lid is provided. Airtight means that you have a good level of odour control, conserving the flavour and potency of your herbal material. I personally also believe that it is quite important to stow away your medicinal marijuana as safely as you can, children should not be able to access it. 

3 colour coded rings are provided, 6 in total and these slip onto the glass just beneath the lid. Why? For organisation of course! Use a different colour for various strains or to keep track of your usage. Lastly, you will also receive x2 chalkboard labels (stickers) for an added layer of order if that’s how you like to do things. 

Measuring: 13.34cms in height and 8.25cms in diameter. 

WHAT YOU GET

  • x2 Ongrok 500ml Child-resistant glass jars (+ lids)
  • x3 Colour coded rings
  • x2 Chalkboard stickers
  • x1 Stick of chalk

SPECS

  • Designed to control odour
  • Child proof lid
  • Preserve smell, moisture, aroma and natural oils
  • UV-Resistant borosilicate glass
  • Frosted grey glass
  • Blocks almost all visible light
  • 500ml/45g capacity
  • Extremely durable 
  • Very light
  • Sleek and discrete
  • Multi-usage
  • Easy cleaning
  • Measuring: 13.34cms x 8.25cms 
  • 6 rings and 2 labels provided

FAQ

Same-Day Dispatch

We are committed to prompt service. All orders placed and paid for by 12:00 PM (midday AEST) on business days are dispatched the same day via Australia Post. Orders received after this cutoff will be shipped the next business day.​

Tracking

All items are sent with with tracking and a signature will be required upon receiving the package.

Secure & Discreet Packaging

Your privacy and the safety of your items are our top priorities. We use high-quality, discreet packaging materials to ensure your order arrives securely and maintains confidentiality.​

Video Recording of the Packing Process

To uphold quality assurance and transparency, we video record the entire packing process for every order. This
includes documenting the condition of the items and the packaging before
handing them over to Australia Post. These recordings serve as a reference to
verify the condition of your order at the time of dispatch.

Accordion pane content

Eligibility for Returns


We accept returns under the following conditions:


Timeframe: Returns must be initiated within 5 days of receiving your order.
Product Condition: Items must be unused, unopened, and in their original packaging, with the packaging in the same condition as when received.
Proof of Purchase: A valid proof of purchase (e.g., receipt, order confirmation) is required.

Important Notes

Change of Mind: Returns due to a change of mind are not accepted.
Damaged or Faulty Items: If your item is damaged or faulty, please refer to our Handling Damaged Deliveries section.

Return Process

1. Contact Us: Reach out to our customer service team within 5 days of receiving your order to initiate a return.
2. Return Authorization: Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Shipping: You are responsible for the cost of returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely.
4. Inspection and Refund: Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 5 business days, provided all return conditions are met.

If you discover that your items are damaged upon opening:


1. Document the Damage:
o Take clear photographs of the damaged item(s), the packaging (including any visible damage), and the parcel label showing the tracking number.
o Retain all original packaging materials, as they may be required for the claim assessment.
2. Record the Unboxing:
o We highly recommend video recording the unboxing process. This documentation is crucial for any potential claims regarding damaged or missing items.
3. Lodge a Claim with Australia Post:
o As the recipient, you are required to lodge a claim directly with Australia Post for any damages incurred during transit.
o Visit your nearest Australia Post Office with the damaged item and original packaging to complete a damage report.
o Provide valid photo identification (e.g., driver's licence) to comply with Australia Post's privacy regulations.
o Request and complete the Green PM26 Form, ensuring you include the tracking number. This form links the claim to our account details, facilitating the refund process.
o Note: Only the person to whom the item is addressed can lodge the claim.
4. Provide Us with the Claim Reference:
o After lodging the claim, please send us the receipt and reference number provided by Australia Post. This will allow us to assist you in following up on the claim and provide any necessary support.

For more detailed information on lodging a compensation claim, please refer to Australia Post's official guidelines: Australia Post Compensation

Please note that under Australian Consumer Law, consumers have the right to a remedy if a product is faulty, not fit for purpose, or does not match the description. However, businesses are not required to accept returns for change of mind purchases. Legal Kitz
If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

If the product is returned due to a fault, not being as described, or an error on our part, then WAL will cover the shipping cost for the return.


Please note:
We do not accept change of mind returns, and all return requests must meet our return policy criteria (i.e., within 5 days, in original unopened packaging, and in the same condition as received).

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